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Dealing Method

Officer

For officer who would like to purchase uniform, awards, certificate & company accessories etc, you need to register at our website, and email your full name, login email, which company are you currently attached and your rank to bb-shop@bbmalaysia.org . Once we getting your details, we need to verify with your company's captain whether you are the one of the officer-in- charge of the company. Once the verification process has been done, you will receive a notification by email.

Ready Stocks' Order

For ready stock, we are dealing on first come first serve basis. You may just add in to the shopping cart, check out and make the payment accordingly.

Once we receive your payment notification, we will proceed your order within 2 working days and send the parcel to you accordingly to your delivery selection. Once your order has been processed and delivered, you will receive email notification.

Pre-Order

Pre-order are available for those custom made products (ie name tag, campany flag etc). You may just add it to the shopping cart, check out and make payment to confirm order. You need to email the custom made item' details to bb-shop@bbmalaysia.org (ie name list for the name tag, company name for the company flag etc) 

Once we receive your payment notification, we will proceed your order. For any pre-order, it will takes about 6 to 8 weeks' time (except for nametag, it just take around 2 working days). Once your order has been processed and delivered, you will receive email notification.

Lead Time

Pre-order: 6-8 weeks    

Ready stock: 2 working days

*For order status, customers may sign in to the member area to check on the status of their order.

Delivery Method & Time

We use:

(1) Within Malaysia (Include Sabah, W.P.Labuan, & Sarawak)

Pos Laju Next Day Delivery Service (2 to 3 working days)

(2) International (Outside M'sia)

Pos Laju International

(3) Self pick up

Customers also can choose to pick up their items from our store, Monday through Friday (except Public Holiday), 10:00 to 12:00 and 14:00 to 17:00. Strictly make by appointment.

*Please click here Poslajuto access to Poslaju website for further information 

Delivery Charges

The delivery fee, which is charges by shipping carriers, will be calculated on the weight of the product delivered.

Proper & safe packing will be done by BB Shop.

BB Shop will not be responsible for any damages or loss of parcel caused by the shipping company. Please open and inspect the parcel before signing to receive the parcel. Do not receive if the item is damaged due to the shipping company. We can help to assist you in filing such claim against the shipping carrier. 

Return Policy

If there is manufacturer defect or items incorrectly sent, please contact us at 603-7784 4262 for a return authorisation within 7 days of receipt of your order and return the item to us in their original unused condition with the tags intact and return to us within 7 days from date of our agreement to such return. The refund will be given as money back or in exchange for item of equivalent value. Any shipping charges arising from the return will be borne by customers.

Payment Method

We accept two (2) types of payment methods:

(1) Offine Payment (ATM Transfer, Bank in cash/cheque)

     Payee: The Boys' Brigade In Malaysia    Account No: 5625 3518 0114  Maybank 

     email: bb-shop@bbmalaysia.org              fax no: 603-7784 4323

*For the customer who would like to make offline payment to BB Shop, please email the bank in slip to us within 7 days, otherwise we will cancel your order.

(2) Online Payment 

 i. Visa/Mastercard                            viii. FPX  - Maybank2u                                                                                      

ii. Mobile Money                                               - Bank Islam                                                                                  

iii. Webcash                                                     - CIMB Clicks                                                                                 

iv. Mepscash                                                     - PB ebank                                                                                    

v. China Online Banking (RMB)                          - Hong Leong Online                                                                     

vii. Alipay                                                                                                                                                             

Terms and Conditions

Once customers have confirmed and placed order, cancellation or change to other goods is not allowed. If BB Shop failed to deliver the goods to customer, 100% money back is guaranteed.

The colour and pictures that you view on our website may be slightly different with the actual product. Therefore, BB Shop will not make full guarantee that the products you receive will look 100% the same as what you see on our website. However, any inquiry and comment is most welcome and we will try our best to answer your question & solve your problem in order the customer to satisfy with our services and products.

BB Shop will not respond to any missing or damage products during the delivery process but we will try our best to contact the delivery company in case you didn't receive the products in stipulated time.


*Please take note that this is the terms & conditions applied for all online purchase.






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